Exploring Root Problems in Enterprise System Adoption From an Employee Age Perspective: A People-Process-Technology Framework

ABSTRACT

This study investigates the role of employees’ age in the perception of problems during enterprise systems (ES) adoption and use. The analysis of data gathered from Polish ES practitioners suggests that ability to perceive the broad impact of technology decreases with age. The findings also illustrate that younger employees recognize root problems among technical issues, while older practitioners focus on impediments associated with people and emphasize the role of competence and training as root causes.