基于情境感知的机构养老服务设计策略研究

目的 探究情境感知在机构养老服务中的应用，满足老人的个性化养老需求，提升养老机构的资源分配效率和用户体验，促进机构养老服务的持续性创新发展。方法 首先，梳理情境感知理论的发展以及情境感知服务流程，同时分析归纳出机构养老服务的现状特征和问题;其次，结合情境感知介入机构养老服务的优势及特性，将机构养老的服务情境因素划分为用户、环境、任务、资源四类，同时采用桌面调研、用户访谈等方法对用户的需求进行分析总结;最后，基于上述四种情境因素提出设计策略，构建机构养老服务体系框架。结论 情境感知理论应用于机构养老服务之中，强化了系统情境信息的感知能力，从多维度视角挖掘动态情境下用户的需求，主动提供针对性的服务，简化用户操作路径，提升养老服务的用户体验。

Design Strategy of Institutional Elderly Care Service Based on Context Awareness

This paper aims to explore the application of context awareness in the elderly endowment care service model, satisfy the personalized needs of the elderly, and improve the efficiency of resource allocation and user experience of elderly-care institutions to promote the continuous innovation and development of institutional elderly care service models. Firstly, we sort out the development of context awareness theory and the process of context awareness services and summarize the current characteristics and problems of institutional elderly care services; secondly, we take context awareness as lead to intervene in institutional elderly care services advantages and characteristics, divide the service situation factors of institutional elderly care services into four categories:users, environment, tasks, resources, and summarize the needs of users using methods by desktop research and user interviews; finally, based on the above four context factors of design strategies, we construct the framework of institutional elderly care service system. The application of context awareness theory to institutional elderly care services strengthens the system''s contextual information perception ability, excavates the needs of users in dynamic situations from a multi-dimensional perspective, and proactively provides users with targeted services to reduce user operational burdens and improve the user experience of elderly care services.