Assessing the impact of enterprise systems technological characteristics on user continuance behavior: An empirical study in China |
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| Affiliation: | 1. School of Business Administration, Zhejiang Gongshang University, 310018, People''s Republic of China;2. Contemporary Business and Trade Research Center of Zhejiang Gongshang University, 310018, People''s Republic of China;3. Zheshang Research Center of Zhejiang Gongshang University, 310018, People''s Republic of China;4. University of Sharjah, College of Business Administration, Management Information Systems Department, P.O. Box 27272, Sharjah, United Arab Emirates;1. Department of Management Information System, College of Business and Economics, Korea University, 2511 Sejong-ro, Sejong, 30019, South Korea;2. Department of Retail, Hospitality and Tourism Management, College of Education, Health, and Human Sciences, University of Tennessee, 1215 W. Cumberland Ave., Knoxville, TN, 37996, USA;3. Department of Communication Studies, College of Arts & Sciences, University of Michigan-Flint, 303 E. Kearsley St., Flint, MI, 48502, USA;1. School of Information Management, Wuhan University, Wuhan, 430072, China;2. 299 Bayi Road, Wuchang District, Wuhan, 430072, China;3. School of Management, Huazhong University of Science and Technology, 1037 Luoyu Road, Hongshan District, Wuhan, 430074, China;1. School of Business, East China University of Science and Technology, Shanghai, China;2. School of Information Management, Wuhan University, Wuchang District, 430072, Wuhan, China;3. School of Management, Harbin Institute of Technology, Harbin, China;1. Faculty of Business Management, Universiti Teknologi MARA, Selangor, Malaysia;2. Faculty of Business and Accountancy, Lincoln University College (LUC), Selangor, Malaysia;3. School of Management, Universiti Sains Malaysia, Penang, Malaysia |
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| Abstract: | Enterprise systems (ES) have changed the way organizations process their information, yet limited research has been conducted to investigate users’ post-adoption perceptions of these sophisticated technologies. Drawing on the IS-continuance theory and the IS success model, this research attempts to fill this gap in the literature by examining the influence of technological characteristics of ES, represented by information and system quality, on users’ satisfaction and perceived usefulness, which in turn, affect continuance intention of ES. Furthermore, this study proposes that both satisfaction and continuance intention influence continuance behavior. A research model was developed and empirically examined with data collected from 275 users of ES in China. |
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| Keywords: | Enterprise systems Technological characteristics IS-continuance theory Continuance behavior |
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