TOTAL QUALITY MANAGEMENT,REENGINEERING, OR SOMETHING ELSE: A BASIC TOOL OF CYBERNETICS OF THE SOCIOECONOMIC SYSTEMS AND COUNTRY DEVELOPMENT IN CENTRAL AND EASTERN EUROPE

There are serious deficiencies in economic business and management theories concerning the cybernetics of socioeconomic systems and countries when these theories are to be implemented to accelerate change from a routinized society and economy to an innovative one such as is needed for example in todays transitional economies of Central and Eastern Europe CEE The Japanese experience with the total quality TQ concept of 1951 suggests that total quality is a potentially usable tool But the current practice of total quality management TQM reengineering and other contemporary management approaches demonstrates some deficiencies which demand that the concepts be refined Some ideas on how to make TQ M a more systemic and hence useful concept are suggested