On approximating the generalized occupancy of the G/M/K queueing system

The G/M/K is one of very few multiserver queueing systems for which analytical results exist. In 1951 Kendall [4] showed how to compute the steady-state probabilities of a G/M/K queueing system. Later, Takacs [6] suggested an iterative procedure for the evaluation of a needed component in Kendall's scheme; namely, the generalized occupancy ω^*. However, Takàcs' algorithm requires the computation of a general integral for each of its interations.In this paper we propose a simple and explicit approximation for the generalized occupancy of the G/M/K system. Several numerical results are also included.