| 全球电信诸强;你在用户心中到底有多重？ |
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| 引用本文： | 王秀屏. 全球电信诸强;你在用户心中到底有多重？[J]. 世界电信, 1997, 10(4): 39-42 |
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| 作者姓名： | 王秀屏 |
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| 作者单位： | 邮电部科学技术情报研究所 助工 |
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| 摘 要： | 本文介绍了由《Ｃｏｍｍｕｎｉｃａｔｉｏｎ Ｗｅｅｋ Ｉｎｔｅｒｎａｔｉｏｎａｌ》，《Ｃｏｍｍｕｎｉｃａｔｉｏｎ Ｉｎｔｅｒｎａｔｉｏｎａｌ》和咨询机构Ｃｏｂａ集团合作组织的问卷调查，请用戾就客户服务，网络质量，资费，提供的业务，业务水平协议等６项指标分别对传统和新的运营者进行打分，并综合运营者的财务状况排定座次。
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| 关 键 词： | 经营管理 业务运营者 世界 电信 |
Telecom Carriers: How Important to Customers? |
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| Wang Xiuping Assistant Engineer,Science , Technology Information Research Institute of MPT. Telecom Carriers: How Important to Customers?[J]. World Telecommunications, 1997, 10(4): 39-42 |
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| Authors: | Wang Xiuping Assistant Engineer Science & Technology Information Research Institute of MPT |
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| Abstract: | A Questionaire was issued by the Communications Week International, Communications International journals and a consultation organization-Coba, asking customers to score the conventional and new carriers in terms of customer service, network quality, tariff, service provision and service level agreement, and arranging the carriers in order according to their overall financial positions. This paper makes some analyses and comments on the result and the strategic alliance phenomenon, and reflects the opinions of some customers. |
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| Keywords: | Management Service provider Investigation reports Financial management |
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