A Delphi study of knowledge management systems: Scope and requirements |
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| Authors: | Dorit Nevo Yolande E. Chan |
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| Affiliation: | 1. Operations Management and Information Systems, Schulich School of Business, York University, 4700 Keele Street, Toronto, Ont. M3J 1P3, Canada;2. Queen''s School of Business, Queen''s University, Canada |
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| Abstract: | We empirically explored the roles and scope of knowledge management systems in organizations. Building on a knowledge-based view of the firm, we hypothesized and empirically tested our belief that more integration is needed between technologies intended to support knowledge and those supporting business operations. Findings from a Delphi study and in-depth interviews illustrated this and led us to suggest a revised approach to developing organizational knowledge management systems. |
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| Keywords: | Knowledge management systems Knowledge-based view Delphi methodology Interviews |
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