Factors influencing the consumer adoption of Facebook: A two-country study of youth markets |
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Affiliation: | 1. University of Leicester, School of Media, Communication and Sociology, 132 New Walk, Bankfield House, LE17JA Leicester, UK;2. Expilab Research, c. Santa Magdalena Sofia 6, desp. 3-3, Barcelona 08034, Spain;1. Newcastle University Business School, 5 Barrack Road, Newcastle upon Tyne NE1 4SE, UK;2. Liverpool Business School, Redmonds Building, Brownlow Hill, Liverpool, Merseyside L3 5UG, UK |
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Abstract: | Facebook and other social network sites (SNSs) are quickly becoming one of the most popular tools for social communication and marketing. The present research examined factors that affect consumers' self-disclosure and participation of commercial activities on Facebook across two markets. Drawing upon the social exchange model, the uses and gratification model, and the social identity model, a conceptual model was developed and estimated. The major independent variables included perceived convenience, self-presentation, enjoyment, perceived risk, and social influence. Focusing on youth consumers, the model was tested by using data collected in Hong Kong and Japan. Findings across these two markets reflect cross-market similarities and differences that are related to consumers' motivation of using Facebook. Both theoretical and practical implications were drawn from these findings. |
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Keywords: | Social networking site Self-disclosure Referral behavior Consumer motivation Social influence Perceived risk |
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