Developing SMASH: A set of SMArtphone's uSability Heuristics |
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| Affiliation: | 1. Pontificia Universidad Católica de Valparaíso, Av. Brasil No. 2241, Valparaíso 2340000, Chile;2. Universidad de Playa Ancha de Ciencias de la Educación, Av. Playa Ancha No. 850, Valparaíso 2340000, Chile;3. Universidad del Cauca, FIET-Sector Tulcan Calle 5 No. 4–70, Popayán 190003, Colombia;1. Department of M-Commerce and Multimedia Applications, Asia University, Taichung 413, Taiwan;2. Department of Management Information Systems, National Chung Hsing University, Taichung 402, Taiwan;3. Department of Medical Research, China Medical University Hospital, China Medical University, Taichung 404, Taiwan |
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| Abstract: | The smartphone market is nowadays highly competitive. When buying a new device, users focus on visual esthetics, ergonomics, performance, and user experience, among others. Assessing usability issues allows improving these aspects. One popular method for detecting usability problems is heuristic evaluation, in which evaluators employ a set of usability heuristics as guide. Using proper heuristics is highly relevant. In this paper we present SMASH, a set of 12 usability heuristics for smartphones and mobile applications, developed iteratively. SMASH (previously named TMD: Usability heuristics for Touchscreen-based Mobile Devices) was experimentally validated. The results support its utility and effectiveness. |
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