交互等待状态下用户情感体验设计

目的结合时间心理学理论,将"时间知觉"运用于产品的交互等待设计,满足用户的情感需求,并留下愉悦的回忆。方法通过概述时间知觉和用户体验等理论,对用户等待体验的运行逻辑和影响因素进行说明,展示人们对时间的感知受情绪、记忆和注意力等因素影响。随着计算机和网络技术的发展,系统服务无法满足人们需求,导致出现交互等待状态,基于用户情感体验的交互等待设计具有必要性。结论理论结合实例分析,提出从技术和产品功能系统等方面减少用户实际等待时间,从用户心理和情感状态上缩短用户感受等待时间的设计模式,给设计者提供一个较新的思维概念,提升用户等待体验,增强用户与产品之间的情感联系。

Design of User Emotional Experience under Waiting Status in Interaction

The work aims to combine the theory of time psychology, so as to apply the "time perception" to the inter-action waiting design of the products, satisfy the users'' emotional needs and leave a happy memory. By summarizing the theories of time perception and user experience, as well as explaining the operating logic and influencing factors of user waiting experience, it showed that people''s perception of time was affected by factors such as emotion, memory and at-tention. With the development of computer and network technology, the system services could not meet people''s needs, resulting in waiting status in interaction. The interaction waiting design based on user''s emotional experience was necessary. In combination with theory and case analysis, a design mode is proposed to reduce the actual waiting time of users from the aspects of technology and product functional systems, and to shorten the waiting time of users'' feelings from the psychological and emotional states of users, which provides designers with a relatively new concept of thinking, improves the waiting experience of users, and enhances the emotional connection between users and products.