下腰健康护理产品服务系统设计研究

目的 针对慢性下腰痛护理资源少、就医耗时长、费用高等问题，深入研究移动医疗服务流程、服务细节、身体数据采集和功能应用，开展下腰健康护理产品服务系统设计。方法 首先，了解研究对象的目标、行为、观点，总结归纳访谈内容，建立患者和医生两种用户模型，总结用户需求并进行功能转换。其次，采用Kano模型分析患者用户端APP各个功能的属性和重要性，得出功能的优先级排序，指导患者用户端APP设计。结论 创建了产品服务整体系统框架，基于服务蓝图的可视化方式，设计了下腰智能护理的实体产品和健康管理APP，并通过验证。下腰健康护理产品服务系统设计研究能有效提升产品及其服务的体验，同时提出了更适合慢病患者的护理服务模式，实现医疗诊断、康复护理和健康管理的三位一体化。

Design of Product Service System for Low Back Health-care

In view of the shortage of nursing resources, long time-consuming and high cost for curing chronic low back pain, this project aims to study the mobile medical service process, service details, health data collection and functional applications to design the product service system for low back health-care. Firstly, this study learned the goals, behaviors and opinions of the target users and concluded the result of interview, so that constructed persona of the patients and the doctors, and conversed the user''s needs into a list of functions. Secondly, the Kano model was used to analyze the functional attributes and significance of the patient user terminal APP, so that the priority ranking was achieved to assist the subsequent APP design. The overall framework of the product service system is constructed. The related smart nursing products and health caring manage APP prototype are designed and verified based on visualization of service blueprint. This project not only improves the experience of the existing low back health caring products and services, but also establishes a more suitable nursing pattern for patients, which could realize the integration of medical diagnosis, rehabilitation nursing and health management.