Designing with ethnography: making work visible |
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| Affiliation: | 1. School of Biological and Chemical Engineering/School of Light Industry, Zhejiang University of Science and Technology, Hangzhou, Zhejiang 310023, China;2. State Key Laboratory of Pulp and Paper Engineering, South China University of Technology, Guangzhou, Guangdong 510640, China;3. Key Laboratory of Pulp and Paper Science & Technology of Ministry of Education/Shandong Province, Qilu University of Technology, Jinan, Shandong 250353, China;1. Department of Cardiovascular Surgery, Houston Methodist Hospital, Weill-Cornell Medical College, Houston, TX;2. Department of Internal Medicine, Weill-Cornell Medical College, Dialysis Access Management Centers, Houston, TX;3. Department of Vascular & Endovascular Surgery, University Medical Center, Rizk Hospital, Lebanese American University (LAU), Beirut, Lebanon;1. Crystal Growth Lab, Materials Department 6 (i-meet), FAU Erlangen-Nürnberg, Martensstr. 7, D-91058 Erlangen, Germany;2. Department of Physics, Chemistry and Biology (IFM), Semiconductor Materials Division, Linköping University, 518 83 Linköping, Sweden;3. CNR-IMM, sezione di Catania, Stradale Primosole 50, I-95121 Catania, Italy;4. Lpe S.P.A., Sedicesima Strada, I-95121 Catania, Italy;5. Laboratori Nazionali del Sud, via S. Sofia 62, 95123 Catania, Italy;1. School of Electrical and Electronic Engineering, Nanyang Technological University, Singapore 639798, Singapore |
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| Abstract: | The paper reviews some aspects of a research project in which ethnographic studies of air traffic controllers at work were used to inform the design of an electronic flight strip. In particular, it emphasises the important role of ethnography in gaining an insight into the fine grained and often ‘invisible’ aspects of work which are essential to its accomplishment and which must be taken account of in the design process. The paper also reviews some of the practical lessons of interdisciplinary working and the role, along with some limitations, that ethnographic studies can play in the system design process. |
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