Enterprise Performance Management: Making it Work

Abstract

Enterprise performance management (EPM) is the integration of control and improvement methods imbedded with analytics. Its methods include the strategy map, balanced scorecards, costing (including activity based cost management), budgeting, forecasting and resource capacity requirements planning. These methods fuel other core solutions such as customer relationship management (CRM), supply chain management (SCM), risk management, and human capital management systems, as well as lean management and Six Sigma initiatives.