Information supply for business processes: coupling workflow with document analysis and information retrieval |
| |
| Affiliation: | 1. Faculty of Engineering and the Environment, Lanchester Building, University of Southampton, SO17 1BJ, UK;2. Electronics and Computer Science, Building 32, University of Southampton, SO17 1BJ, UK;1. Department of Chemistry, Biology and Biotechnology and Centro di Eccellenza sui Materiali Innovativi Nanostrutturati (CEMIN) University of Perugia, via Elce di Sotto 8, 06123 Perugia, Italy;2. Department of Organic Chemistry, Faculty of Chemical Engineering and Technology, University of Zagreb, Marulićev trg 19, 10000 Zagreb, Croatia;1. Vrije Universiteit Amsterdam, De Boelelaan 1081, 1081 HV Amsterdam, The Netherlands;2. WU Vienna, Welthandelsplatz 1, 1020 Wien, Austria |
| |
| Abstract: | Explicit modeling of business processes and their enactment in workflow systems have proved to be valuable in increasing the efficiency of work in organizations. We argue that enacted business processes — i.e. workflow management systems — form a solid basis for adequate information support in complex and knowledge-intensive business processes. To support this claim we demonstrate results from two different projects.The VirtualOffice approach employs workflow-context information to support high-precision document analysis and understanding in standard office settings; the combination of workflow context and document analysis allows for the automatic handling of incoming paper mail with respect to the appropriate workflows.The KnowMore approach focuses on the support of people who work on knowledge-intensive tasks by automatic delivery of relevant and goal-specific information. To this end, workflow context, an extended process model, and a detailed modeling of information sources are combined. |
| |
| Keywords: | |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
