Evaluation of Workflow-type software products: a case study |
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| Affiliation: | 1. Departamento de Física Nuclear, Instituto de Física da USP Rua do Matão, trav. R, 187, São Paulo, SP, Brazil;2. Departamento de Engenharia da Universidade Mackenzie, Rua Itambé, 45, São Paulo, SP, Brazil;1. College of Electrical Engineering and Automation, Shandong University of Science and Technology, Qingdao, 266590, Shandong, China;2. Key Laboratory of Advanced Control and Optimization for Chemical Processes, Ministry of Education, East China University of Science and Technology, Shanghai, 200237, China;1. Department of Computing, Macquarie University, Australia;2. Department of Computer Science, Dongduk Women’s University, Republic of Korea;3. School of Information Technologies, The University of Sydney, Australia;4. T-Systems International, USA;1. Department of Biological Sciences, Lehman College and The Graduate Center, City University, United States;2. Institute of Economic Botany, The New York Botanical Garden, Bronx, NY 10458, USA;3. Belau National Museum, Natural History Section, P.O. Box 666, Koror 96940, Palau;1. State Key Laboratory for Novel Software Technology, Software Institute, Nanjing University, 210093, China;2. State Key Laboratory of Networking and Switching Technology, Beijing University of Posts and Telecommunications, Beijing, China;3. Centre for Creative Computing (CCC), Bath Spa University, England, UK;4. Department of Computer Science and Engineering, Southern Methodist University, Dallas, TX, 75275-0122, USA;5. School of Computer Science and Technology, Hangzhou Dianzi University, Hangzhou, 310018, China |
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| Abstract: | The main objective of this paper is to propose a set of indicators for the evaluation of Workflow software-type products within the context of Information Systems. This paper is mainly based on a comprehensive bibliographical review of all topics referring to the Workflow Technology and Information Systems. Next, sets of indicators are presented for the selection of a Workflow software based on the realities of the business world, including a method of examination so as to obtain an integral evaluation on the Workflow software. Finally, the evaluation method for two types of Workflow software is applied: Lotus Domino/Notes® and Microsoft Exchange®, for the billing subsystems of a company called MANAPRO Consultants, Inc.®. |
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