企业绩效指标网络研究：以中国通信企业为例

Exploring Enterprise Performance Indicators Network: A Case Study of China Telecommunication Industry

Performance indicators play some impor-tant roles in enterprise operation. Both researchers and managers have recently pointed out that the identification of correlation between different per-formance indicators may lead to a better under-standing of business. However, it is becoming more and more difficult to measure and analyze these in-dicators since the fast growing number of perform-ance indicators and the complex relationships be-tween them. The existing categories failed to reflect these changes in an adequate way, and the quantita-tive analysis methods for identifying the characters of those performance indicators are still worthy of investigation. The main objective of this paper is to propose a practical methodology for managing and analyzing performance indicators in enterprises, which focuses on building up a performance indica-tor system and discovering the characters of those performance indicators by applying complex net-work methods. The empirical results of a telecom-munication enterprise show that the proposed meth-od can be effective in understanding the correlations between performance indicators.