| 家电制造企业呼叫中心系统建设 |
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| 引用本文： | 熊宜栋. 家电制造企业呼叫中心系统建设[J]. 武汉大学学报(工学版), 2005, 38(4): 88-92 |
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| 作者姓名： | 熊宜栋 |
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| 作者单位： | 武汉大学物理科学与技术学院,湖北,武汉,430072 |
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| 摘 要： | 分析了家电类制造企业呼叫中心的设计原则,并从业务支撑、增值、接口和实现等4个层次详细讨论了其分层体系结构,设计了呼叫中心的软件方案并应用J2EE技术实现了一个呼叫中心的后台管理系统,并成功应用到制造企业中.
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| 关 键 词： | 呼叫中心 后台管理系统 J2EE |
| 文章编号： | 1671-8844(2005)04-088-05 |
| 修稿时间： | 2005-03-22 |
Development of call center for household appliance manufactory |
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| XIONG Yi-dong. Development of call center for household appliance manufactory[J]. Engineering Journal of Wuhan University, 2005, 38(4): 88-92 |
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| Authors: | XIONG Yi-dong |
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| Abstract: | The development principles for household appliance manufactory are analyzed; and then its architecture is discussed from service support, service-added, interface and implementation, etc. in detail. Finally, by using J2EE technology, a customer management system (CSM) is implemented in a household appliance manufactory. |
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| Keywords: | call center customer management system J2EE |
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