DEFINING HARD-TO-DEFINE CUSTOMER QUALITY EXPECTATIONS: HOW MUCH VARIATION FROM PERFECTION CAN OCCUR AND STILL KEEP A FINISHED PRODUCT WITHIN LIMITS TO ENGENDER CUSTOMER SATISFACTION?期刊界 All Journals 搜尽天下杂志传播学术成果专业期刊搜索期刊信息化学术搜索

DEFINING HARD-TO-DEFINE CUSTOMER QUALITY EXPECTATIONS: HOW MUCH VARIATION FROM PERFECTION CAN OCCUR AND STILL KEEP A FINISHED PRODUCT WITHIN LIMITS TO ENGENDER CUSTOMER SATISFACTION?

Authors:	Robert W. Peach

Affiliation:	^a Manager, Quality Control Division Sears, Roebuck, and Company, Chicago, Illinois

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