| 一种新的数字图书馆云服务用户满意度模型 |
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| 引用本文： | 张龙昌,张洪锐. 一种新的数字图书馆云服务用户满意度模型[J]. 计算机系统应用, 2015, 24(12): 204-207 |
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| 作者姓名： | 张龙昌 张洪锐 |
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| 作者单位： | 渤海大学信息科学与技术学院, 锦州 121000,渤海大学信息科学与技术学院, 锦州 121000 |
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| 基金项目： | 辽宁省教育厅科学技术研究一般项目(L2014451) |
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| 摘 要： | 随着云计算技术的发展,数字图书馆云服务评价成为迫切需要解决的问题.基于层次分析法(AHP),设计一种新的用户满意度模型评估数字图书馆云服务;为了从评估者角度获得测评指标的相对重要程度,提出一种新的AHP算法判断矩阵构造方式.实例表明:1)用户满意度模型能准确定位评估人员迫切需要改进的数字图书馆云服务; 2)改进的AHP算法能够从评估人员角度获得测评指标的权重值,有助于提高用户满意度的准确性.
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| 关 键 词： | 数字图书馆云服务 层次分析法 用户满意度模型 测评指标 判断矩阵 |
| 收稿时间： | 2015-04-08 |
| 修稿时间： | 2015-05-28 |
New User Satisfaction Model of Cloud Services in Digital Library |
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| ZHANG Long-Chang and ZHANG Hong-Rui. New User Satisfaction Model of Cloud Services in Digital Library[J]. Computer Systems& Applications, 2015, 24(12): 204-207 |
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| Authors: | ZHANG Long-Chang and ZHANG Hong-Rui |
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| Affiliation: | College of Information Science and Technology, Bohai University, Jinzhou 121000, China and College of Information Science and Technology, Bohai University, Jinzhou 121000, China |
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| Abstract: | With the development of cloud computing technology, evaluating cloud services in digital Library becomes top urgent. Based on the analytic hierarchy process (AHP), the paper designs a new user satisfaction model to evaluate cloud services in digital library. To obtain the relative important degree of evaluation indexes from estimators, the paper puts forward a new method to construct judgment matrix of AHP. Examples show that:1) the user satisfaction model can accurately locate cloud services that estimators urgently hope to improve; 2) the improved AHP algorithm can acquire index weight value from estimators, and help to improve the accuracy of user satisfaction. |
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| Keywords: | cloud services in digital Library AHP user satisfaction model evaluation index judge matrix |
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