| 基于马斯洛需求层次原理的养老服务标准体系研究 |
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| 引用本文： | 郑巧英,张小霞,陈雪莲.基于马斯洛需求层次原理的养老服务标准体系研究[J].标准科学,2020(3):77-81. |
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| 作者姓名： | 郑巧英 张小霞 陈雪莲 |
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| 作者单位： | 北京正河山标准化咨询事务所（有限合伙） |
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| 摘 要： | 本文是关于养老服务标准体系的研究,首先简要介绍了养老服务标准体系的内涵、现状,依据马斯洛需求原理深入分析了老年人的服务需求和内容,然后以满足养老服务需求和服务质量提升为目标,结合现阶段养老服务产业发展的现状和未来发展趋势,探讨了养老服务标准体系的构建。
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| 关 键 词： | 养老 服务质量 标准体系 |
Research on the Standards System of Senior Service Based on Maslow's Hierarchy of Needs |
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| Authors: | ZHENG Qiao-ying ZHANG Xiao-xia CHEN Xue-lian |
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| Affiliation: | (Beijing Zhengheshan Standardization Consulting Office(L.P.)) |
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| Abstract: | This paper conducts research on the standards system of senior service.It introduces the connotation and present situation of the standards system of senior service in China,and analyzes the service demand and content of the old according to Maslow's demand principle.This paper probes into the construction of the standards system for senior service by analyzing,the current situation and future development trend of the senior service industry to response to demands and improve service quality. |
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| Keywords: | elderly care service quality standards system |
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