Adoption of e-Government Services in Pakistan: A Comparative Study Between Online and Offline Users |
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| Authors: | Mariam Rehman Vatcharaporn Esichaikul |
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| Affiliation: | 1. Lahore College for Women University, Lahore, Pakistan;2. Computer Science, Asian Institute of Technology, Khlong Nung, Thailand |
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| Abstract: | An empirical study was conducted to investigate the critical factors influencing the citizens’ intention to adopt e-government services at different levels of service maturity, i.e., information and transaction levels. An integrated conceptual model is proposed and validated. Data were collected using the quota sampling method from two user groups, i.e., online and offline. The empirical evidence, discussion, and recommendations provide guidelines to the Pakistani government to follow in order to increase citizens’ potential to utilize e-government services. |
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| Keywords: | Adoption developing country e-government e-government services intention to adopt |
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