To learn or not to learn from project monitoring feedback: In search of explanations for the contractor's dichromatic responses |
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Authors: | Peter S.P. Wong Sam K.S.Wong |
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Affiliation: | 1. Property Construction and Project Management, The Royal Melbourne Institute of Technology (RMIT University), Australia;2. Construction Dispute Resolution Research Unit, Department of Civil and Architectural Engineering, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon Tong, Hong Kong |
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Abstract: | Organizational learning (OL) seems to be a legitimate contractors' response to project monitoring feedback. However, findings from previous studies reveal that contractors' responses to feedback are mercurial and difficult to model by using conventional approaches. This study applies catastrophe theory to model the contractors' learning behavior in response to feedback. An industry survey was conducted in Hong Kong for data collection. To test the conceptual model, Cusp fit program was employed. The results indicate that not until they perform worse than the client's anticipation, the contractors may not practice double-loop learning as a response to the project monitoring feedback. Contractors' learning from feedback may be conditional. This study demonstrates a new approach to model a dynamic characteristic of the contractors' learning behavior. |
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Keywords: | Project monitoring feedback Organizational learning Performance Catastrophe theory |
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