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Managing quality in projects: An empirical study
Authors:Ron Basu
Affiliation:Henley Business School, United Kingdom; SKEMA Business School, France
Abstract:The purpose of this paper is to establish the key role of quality in the ‘iron triangle of cost, time and quality’ and highlight the importance of implementing the people related ‘organisation quality’ amongst key stakeholders to deliver the success criteria of a project.
Keywords:Project quality  Project excellence  Design quality  Process quality  Organisation quality  Project success criteria  Project success factors
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