An Approach to Life Cycle Oriented Technical Service Design |
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Authors: | JC Aurich MF DeVries |
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Affiliation: | a Institute for Manufacturing Engineering and Production Management, University of Kaiserslautern, Germany b University of Wisconsin-Madison, USA |
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Abstract: | The importance of technical, i.e. product related services has significantly increased over the past years. Traditionally, technical services are provided during product usage. In light of the potential impact of technical services on the entire product life cycle, the application of life cycle engineering techniques to service design is suggested. Consequently, the presented research work aims at developing a service design process. Based on three main strategies for combining products with related services, a corresponding design process is proposed. It simultaneously considers the product, process and information dimensions of services. |
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Keywords: | Life Cycle Engineering Design Process Technical Service Design |
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