The roles of computerized support systems: a decision subprocess-based analysis |
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Authors: | Varghese S Jacob Ramakrishnan Pakath |
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Affiliation: |
a Faculty of Accounting and Management Information Systems, College of Business, Ohio State University, Columbus, OH, USA |
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Abstract: | This paper analyses the potential roles of computerized systems in supporting the decision-making process. Toward this end, we propose an expository process model of decision-making and develop a framework that provides the infrastructure for the analysis. The proposed process model draws on two well-known models in the literature and enumerates eight distinct phases in decision-making. The framework developed is based on an integration of this process model with Simon's notion of 'decision-structuredness'. Unlike any of the existing frameworks, the suggested framework permits a micro-level analysis of support system roles. The analysis is intended as a pre-design guide, to help systems developers and users to identify support potential and possibilities, and to target their activities accordingly. |
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