Institutional boundaries and trust of virtual teams in collaborative design: An experimental study in a virtual world environment |
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| Affiliation: | 1. Department of Information Systems & Supply Chain Management, Raj Soin College of Business, Wright State University, 3640 Colonel Glenn Hwy, Dayton, OH 45435, USA;2. Supply Chain & Information Systems, College of Business, Iowa State University, Ames, IA 50011, USA;3. Department of Business & Information Technology, Missouri University of Science and Technology, 101 Fulton Hall, Rolla, MO 65409, USA;4. Management Science & Information Systems, Spears School of Business, Oklahoma State University, 408 Business Building, Stillwater, OK 74078, USA;1. Department of Information Systems & Supply Chain Management, Raj Soin College of Business, Wright State University, 3640 Colonel Glenn Hwy, Dayton, OH 45435, USA;2. Supply Chain & Information Systems, College of Business, Iowa State University, Ames, IA 50011, USA;3. Department of Business & Information Technology, Missouri University of Science and Technology, 101 Fulton Hall, Rolla, MO 65409, USA;4. Management Science & Information Systems, Spears School of Business, Oklahoma State University, 408 Business Building, Stillwater, OK 74078, USA;1. University of Ulm, Institute of Neural Information Processing, 89081 Ulm, Germany;2. University of Ulm, Institute of Artificial Intelligence, 89081 Ulm, Germany;1. Queensland University of Technology, 2 George St, Brisbane, Qld 4000, Australia;2. Eindhoven University of Technology, P.O. Box 513, 5600 MB Eindhoven, The Netherlands;1. McCoy College of Business, Texas State University, CIS/QMST Department, United States;2. College of Business, ITDS Department, University of North Texas, United States;1. School of Information Management, Wuhan University, China;2. Department of Information Systems, City University of Hong Kong, Hong Kong |
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| Abstract: | Members of virtual teams often collaborate within and across institutional boundaries. This research investigates the effects of boundary spanning conditions on the development of team trust and team satisfaction. Two hundred and eighty-two participants carried out a collaborative design task over several weeks in a virtual world, Second Life. Multigroup structural equation modeling was used to examine our research model, which compares individual level measurement between two boundary spanning team conditions. The results indicate that trusting beliefs have a positive impact on team trust, which in turn, influences team satisfaction. Further, we found that, compared to cross-boundary teams, within-boundary teams exhibited not only higher trusting beliefs and higher satisfaction with the collaboration process but also a stronger relationship between team trust and team satisfaction. These results suggest that trust and group theories need to be interpreted in light of institutional affiliation and contextual variables. An important practical implication is that trust can be fostered in a virtual world environment and collaboration on complex tasks can be carried out effectively in virtual worlds. However, within-boundary virtual teams are preferred over cross-boundary virtual teams if satisfaction with the collaboration process is of the highest priority. |
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| Keywords: | Trust Satisfaction Virtual team Boundary spanning Virtual world |
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