| Abstract: | With the advancement of modern technologies such as smart cities, IoT, and e‐governments, people have to participate in their well‐being self‐governing and safe guard their key resources and critical infrastructures. To employ their efforts efficiently, many modern handy applications are created and solutions are proposed. Supported by the Ministry of Water, we designed and developed a free‐of‐charge web application (App.), easy to download from Google play store and operate using simple gadgets. Users can report water and sewage accidents fast and easy and at no cost. By merging Surveying and Geomatics Engineering with Information and Communication Technology (ICT) with Wireless communication, networking technology, and systems, we are able to create a web application to report complaints of accidents directly to the right delegated call centers at the Water Authority using the Internet and a smart mobile phone (simple gadgets). This will automate the complaint process and cancel the old paper work system. Surveying and Geomatics Engineering are concerned with the creation of an accurate GIS to manage the Water Authority data and in the data uploading into Google Maps. The developed computer program (application) works in two ways: first, it connects users (customer or employee) to the water authority electronically, and second, it allows immediate checking about the location of the complaint, momentarily filling using the Authority coordinate system, immediate action delegation (repair) at the water authority, continuous follow up, and confirmation to the user about the case. It performs as well, the needed coordinate transformation to guarantee exact filing and locations. Several software tools and programming languages are used to achieve this work such as ArcGIS, Google earth, Google map, GIS cloud, and Java and C++. As a case study, we present the App. performance for a town “Al‐Fuheis, Jordan” using the Water Authority data for creating the needed Water pipes and Sewage (GIS). Moreover, we presented the performance and the efficiency of the App. even when using Goggle Maps data only without GIS data intervention and it proved to be satisfying as well. As a result. a web App. called “Water Pipes” for the Water Authority is posted on their web to allow users participation in the reporting and the follow up process to better conserve the very scarce water in the country. In addition, it automates the work at the Water Authority from filing to take action and repair electronically in no time. |
