An ERP system performance assessment model development based on the balanced scorecard approach |
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| Authors: | She-I Chang David C Yen Celeste See-Pui Ng I-Cheng Chang Sheng-Yu Yu |
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| Affiliation: | (1) Department of Accounting and Information Technology, National Chung Cheng University, 168, University Rd., Min-Hsiung, Chia-Yi, Taiwan, Republic of China;(2) Department of DSC & MIS, Miami University, Oxford, OH 45056, USA;(3) Department of Information Management, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li, Taiwan, 32003, Republic of China |
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| Abstract: | Previously completed research has not been significant when regarding the aspect of deriving a model for measuring the performance
of an Enterprise Resource Planning (ERP) system. Therefore, this research attempts to present an objective and quantitative
assessment model based on the Balance Scorecard approach for the purpose of appraising the performance of the ERP system.
The methodology used in this research involves the Grounded Theory, Expert Questionnaire, the Analytic Hierarchy Process,
and the Fuzzy Theory to filter out and develop the KPIs for the ERP system performance assessment model. It is expected that
such a model may be used by enterprises to assess the efficiency of the ERP system during the various stages of management
and support within the system. Finally, this assessment model is verified in a case company through the examination of its
unbiased and quantifiable assessment approach. This result allows us to further understand authentic efficiency, and explore
if enterprises have fulfilled their proposed objectives after the introduction of the ERP system. |
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