Strategies for evaluating performance of flexibility in product recovery system

In view of the increasing business opportunities with changing customer attitudes and stricter legislations, the handling of returns has become a daunting challenge. The need for decision models for evaluating return performance has been observed in the academia and the corporate world. To improve return system performance, integrated flexible reverse enterprise systems have attracted attention from researchers as well as practitioners. This paper addresses these critical issues and proposes a novel integrated and Flexible recovery system decision model. The proposed model aims to facilitate enterprises in assessing their product recovery system capability, and in improving overall performance. The proposed model is a natural extension of several well-grounded policies for conventional reverse supply chains and can be verified on a simulation platform.