| 冶金矿山企业优质客户遴选的数学模型 |
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| 引用本文： | 吴忠怀.冶金矿山企业优质客户遴选的数学模型[J].金属材料与冶金工程,2009,37(2):56-59. |
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| 作者姓名： | 吴忠怀 |
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| 作者单位： | 岳阳职业技术学院机电,工程系,湖南,岳阳,414000 |
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| 摘 要： | 冶金矿山企业在现代市场环境下竞争的实质之一就是争夺客户特别是优质客户资源。在一定的前提假设下,企业可根据客户关系的时齐Markov链转移概率矩阵,建立客户关系的数学模型,以生动刻划客户关系的发展。文章建立的数学模型,为冶金矿山企业对客户关系进行定量分析和如何进行客户优化管理提供了理论依据。
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| 关 键 词： | 客户关系 Markov链 转移概率 冶金矿山 |
The Maths Model of High-qualified Customers Selection for Metallurgy Mine Enterprises |
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| WU Zhong-huai.The Maths Model of High-qualified Customers Selection for Metallurgy Mine Enterprises[J].Metal Materials And Metallurgy Engineering,2009,37(2):56-59. |
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| Authors: | WU Zhong-huai |
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| Affiliation: | Department of electrical and mechanical engineering;Yueyang Higher Vocational and Technical college Yueyang Hunan 414000;China |
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| Abstract: | Acquiring customers,especially the resources of high-quality ones,is one of the essentials of the competition for metallurgy mine enterprises in modern market.The general model for customer development relations is established according to the transition probability matrix of Markov chain.It contains many special model and some models which the predecessor studied are examples of special models.The establishment of general model not only portrays the customer development relations vividly,but also lays foun... |
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| Keywords: | customer relations management Markov chain transition probability metallurgy mine |
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