Our own translation box: exploring proximity antecedents and performance implications of customer co-design in manufacturing |
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Authors: | Giovani JC da Silveira |
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Affiliation: | 1. Haskayne School of Business, University of Calgary, 2500 University Drive NW , Calgary, Alberta T2N 1N4, Canada giovani.dasilveira@haskayne.ucalgary.ca |
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Abstract: | Customer involvement with design activity is one of the principal components of mass customisation. Whereas many studies proposed methods to enable customer co-design, more research needs to determine co-design predictors and its associations with operations improvements. This study tests relationships between proximity, co-design, and performance, and whether co-design mediates proximity-performance relationships. Following on recent technology and collaborative trends, the study uses a three-dimensional operationalisation of customer proximity that includes physical, virtual, and affinity proximity measures. Regression analyses of data from 698 manufacturers from metal-mechanic industries suggest that virtual and affinity proximity related positively with customer co-design, that co-design explained quality and delivery improvements, and that co-design mediated the relationship between virtual proximity and quality improvements. |
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Keywords: | collaboration product design supply chain management mass customisation |
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