The measurements of autonomy and technology for task svstems design

Numerous experiments in job enlargement, direct worker participation and autonomous workgroups have been reported. However, little cumulative knowledge has been gained through a lack of conceptual and theoretical bases. Moreover, worker autonomy and technology, the major variables in those experiments either were measured by questioning workers and supervisors and are consequently modified by their perception, or were measured in a very broad fashion.

In the present work more objective and specific measures for technology and autonomy, which can link job design research and experiments with job design practice, were developed and validated. Automony and technology are of course multidimensional concepts. Relevant aspects for job design are derived from a model for task related decision making which shows that the degree of worker autonomy is contingent on task technology and worker characteristics.

Technology is measured by cycle time, task repetitiveness, task skill level, disturbance level of a task and the disruption potential of a task system, through observation. A distinction is made between autonomy in regulation, which keeps the process on target by counteracting disturbances and autonomy in control which specifies targets. Measures for both types of autonomy are developed. The measures of technology and autonomy were tested in a sample consisting of 411 work stations in industry and proved to be effective and efficient for job design purposes.