Evaluation of agility in supply chains using multi-grade fuzzy approach

Modern business organisations recognise agility in supply chains to be a vital strategy for survival in a competitive scenario. The assessment of agility in supply chains is quite important as it is an indicator of strategic agile position. There exists a need for evaluating agility in supply chains for the case organisation. This study begins by developing a conceptual model for evaluation. This is followed by gathering single factor assessment vector and weights by experts. Then multi-grade fuzzy approach has been used for the evaluation of agility in the supply chain. The evaluation exercise indicated that the case organisation is agile; but still there exist chances for improving the agility level. Then the weaker areas have been identified and the improvement proposals have been implemented. The implementation result indicated that there is a significant improvement in the agility level of the case organisation.