| 基于移动短信业务实施呼叫中心派单功能 |
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| 引用本文： | 刘建深. 基于移动短信业务实施呼叫中心派单功能[J]. 中国有线电视, 2010, 0(12): 1400-1402 |
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| 作者姓名： | 刘建深 |
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| 作者单位： | 威海广电宽带网络有限公司,山东威海264200 |
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| 摘 要： | 介绍利用移动短信通信业务完善和优化广电呼叫中心业务功能的设计思路,对进一步提高广电服务效率、提升服务水平、规范业务运营具有实际意义。
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| 关 键 词： | 呼叫中心 移动代理服务器 Internet短信网关 |
The Function of Call Center's Sending Sheets Based on Mobile Short Information Business |
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| LIU Jian-shen. The Function of Call Center's Sending Sheets Based on Mobile Short Information Business[J]. China Cable Television, 2010, 0(12): 1400-1402 |
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| Authors: | LIU Jian-shen |
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| Affiliation: | LIU Jian-shen(Weihai CATV Broadband Network Co.,Ltd,Shandong Weihai 264200,China) |
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| Abstract: | This article introduces the design plan of how to improve and optimize the business function of CATV Broadband Network＇s call center by using Mobile＇s short information communication business,which has practical importance for improving CATV Broadband Network＇s working efficiency and service level,as well as the standardization of its business. |
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| Keywords: | call center mobile agent server internet short information gate way |
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