| 基于SIP信令的个性呼叫策略 |
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| 引用本文： | 刘俊,杨蕾,鲍玉玛. 基于SIP信令的个性呼叫策略[J]. 计算机与现代化, 2011, 0(10): 113-115,119 |
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| 作者姓名： | 刘俊 杨蕾 鲍玉玛 |
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| 作者单位： | 沈阳化工大学计算机科学与技术学院;中国科学院沈阳计算技术研究所; |
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| 摘 要： | 随着通信技术的不断进步,如何更好地针对客户提供个性、一对一的服务成为企业建立呼叫中心的目标之一.单纯按照传统呼叫中心ACD( Automatic Call Distributor)策略的呼叫方式显然不能满足企业倡导的一对一的服务宗旨.本文提出一种基于SIP( Session Initiation Protocol)协议...
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| 关 键 词： | VoIP SIP CRM 呼叫中心 ACD |
Personality Call Strategy Based on SIP Signaling |
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| LIU Jun,YANG Lei,,BAO Yu-ma. Personality Call Strategy Based on SIP Signaling[J]. Computer and Modernization, 2011, 0(10): 113-115,119 |
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| Authors: | LIU Jun YANG Lei BAO Yu-ma |
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| Affiliation: | LIU Jun1,YANG Lei1,2,BAO Yu-ma2(1.School of Computer Science and Technology,Shenyang University of Chemical Technology,Shenyang 110142,China,2.Shenyang Institute of Computing Technology,Chinese Academy of Science,Shenyang 110171,China) |
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| Abstract: | Along with the development of communication technology,how to better provide service for customers with one-to-one has become one of the goals of enterprises.The traditional ACD strategy obviously does not meet one-to-one advocacy service business purposes.This paper proposes a SIP-based personalized services to meet the corporate call strategy model that combines the company's Customer Relationship Management(CRM) system and communications systems.According to the difference of customer's caller number,ref... |
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| Keywords: | VoIP SIP CRM call centers ACD |
| 本文献已被 CNKI 维普 等数据库收录！ |
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