机场出租车上客区的服务水平模型

为了定量分析机场出租车上客区的服务水平,通过乘客问询调查,基于乘客对各单个设施因素和总体服务水平的评价,确定关键因素;基于乘客认知,评价不同排队时间下的服务水平,采用回归模型建立出租车上客区总体服务水平的评价模型以及服务水平与排队时间之间的数学模型,以进行服务水平等级划分.通过对上海虹桥机场调查数据的分析,表明排队时间...

Model of service level of taxi boarding areas at airports

To quantitatively analyze the level of service(LOS) of taxi boarding areas at airports,passengers’ questionnaires were implemented to evaluate LOS of individual components and overall LOS,which could assess the key influence factors.Each LOS of giving queue time was evaluated based on user perceptions.Regression models were adopt to formulate the evaluation model of overall LOS and the mathematical model between LOS and the queue waiting time,which were used to determine the LOS categories of taxi boarding areas.By analyzing the questionnaires data of Shanghai Hongqiao Airport,it is shown that the four factors: queue waiting time,guiding signs,queue walking distance and organization management,are the obvious influences for LOS of taxi boarding areas,and LOS could be partitioned five categories.The research results could make the administrators know the primary components which should be paid more attentions,and provide the quantitative measurement standards for the planning and design of taxi boarding areas at airports.