Citizens' expectations of information cities: implications for urban planning and design

The European Union has made the development of a vibrant knowledge-based economy a key policy objective, and increasingly national and local governments worldwide are seeking to harness information and communication technologies to provide government services more effectively and for the benefit of their citizenry. The paper reports on the first phase of the ongoing European Union IntelCities integrated project that seeks to integrate electronic governance of cities and urban planning. The background to the project in terms of the e-Europe Action Plan is explored and the outcome of surveys of user needs and requirements carried out in the cities of Marseilles (France), Siena and Rome (Italy), Helsinki (Finland), Leicester and Manchester (UK), and Dresden and Berlin (Germany) are explained. The outcomes identify a range of implications for digital or electronic planning in terms of increasing the efficiency in e-urban planning and the need to develop digital methodologies for widening public participation. Thus, the importance of e-skills development in new forms of e-planning for planners, developers and citizens is highlighted and shown to be important for achieving a wider e-enabled sustainable knowledge society.