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The impact of computer-mediated communication systems on biased group discussion
Affiliation:1. School of Medicine, 513 Parnassus Avenue, San Francisco, CA 94143, USA;2. Research and Development in Medical Education, 513 Parnassus Avenue, San Francisco, CA 94143, USA;3. Department of Surgery, University of California, San Francisco, 513 Parnassus Avenue, San Francisco, CA 94143, USA;1. Max Planck Institute for Solar System Research, Justus-von-Liebig-Weg 3, 37077 Göttingen, Germany;2. Clausthal Technical University, Adolph-Roemer-Straße 2a, 38678 Clausthal-Zellerfeld, Germany;3. Hyperspectral Optical Sensing for Extraterrestrial Reconnaissance Laboratory, Dept. Geography, University of Winnipeg, 515 Portage Avenue, Winnipeg, Manitoba R3B 2E9, Canada;4. Department of Natural History, Mineralogy, Royal Ontario Museum, Toronto, Ontario M5S 2C6, Canada;1. Embry-Riddle Aeronautical University, 600 S. Clyde Morris Blvd, Daytona Beach, FL 32114, United States;2. Department of Anesthesia and Perioperative Medicine Medical University of South Carolina, Charleston, SC 29425, United States;1. Division of Gastrointestinal Medical Oncology and Neuroendocrine Tumors, IEO, European Institute of Oncology IRCCS, Milan, Italy;2. Division of Epidemiology and Biostatistics, IEO, European Institute of Oncology IRCCS, Milan, Italy;3. Medical Oncology Unit, Department of Medical and Surgical Specialties, Radiological Sciences and Public Health, University of Brescia at ASST Spedali Civili, Brescia, Italy;4. Division of Gastrointestinal Surgery, IEO, European Institute of Oncology IRCCS, Milan, Italy;5. Department of Molecular and Translational Medicine, University of Brescia, Brescia, Italy
Abstract:One advantage of groups is that they have access to a larger pool of expertise and knowledge than individual group members. However, groups are sometimes inefficient at sharing information and tend to focus on only a portion of the available information. This tendency has been called biased discussion. The present study examines the effects of communication mode (face-to-face vs. remote), information load, and distribution of information on biased discussion. Biased discussion was found to occur to a greater degree when (1) communication mode was remote (i.e., computer mediated), (2) information load was high, and (3) the majority of the available information was known by all group members. The difference in the size of information pool accommodated by the types of communication media was found to affect the extent of information sharing in the groups.
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