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| 基于Kano模型的用户需求指标体系研究 | |
| 引用本文： | 王霜,殷国富,何忠秀.基于Kano模型的用户需求指标体系研究[J].包装工程,2006,27(4):209-210,213. |
| 作者姓名： | 王霜 殷国富 何忠秀 |
| 作者单位： | 1. 西华大学,成都,610039;四川大学,成都,610065 2. 四川大学,成都,610065 3. 西华大学,成都,610039 |
| 基金项目： | 国家自然科学基金，西华大学校科研和教改项目，西华大学校科研和教改项目 |
| 摘 要： | 用户需求是产品设计的源头,设计的目的是为了开发出满足用户需求的产品.本文基于产品的质量指标体系,用Kano模型对用户需求项目进行研究,分析消费者对产品在时间、质量、经济性、服务、社会性等方面的需求,制订了基于Kano模型的用户需求指标体系,为用户需求的知识获取、QFD方法应用及智能设计打下基础. |
| 关 键 词： | 产品设计 用户需求 Kano模型 质量功能配置 |
| 文章编号： | 1001-3563（2006）04-0209-02 |
| 收稿时间： | 2006-04-28 |
| 修稿时间： | 2006-04-28 |
Research on Customer Requirements' Target System Based on Kano Model |
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| WANG Shuang,YIN Guo-fu,HE Zhong-xiu.Research on Customer Requirements'''' Target System Based on Kano Model[J].Packaging Engineering,2006,27(4):209-210,213. | |
| Authors: | WANG Shuang YIN Guo-fu HE Zhong-xiu |
| Affiliation: | 1. Xihua University, Chengdu 610039, China; 2. Sichuan University, Chengdu 610065, China |
| Abstract: | Customer requirements axe origination of product design. Developing product to fulfill customer requirements is the purpose of design work. Research on customer requirements using Kano model was expanded based on product quality target system. Customer requirements on time, quality, economy, service, and sociality were analyzed. Then a customer requirements target system based on Kano model was established. It is a foundation of knowledge acquirement of customer requirements, QFD methodology, and intelligent design. |
| Keywords: | product design customer requirements Kano model quality function deployment(QFD) |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ | |