| 基于Lotus Domino/Notes的CRM系统设计与开发 |
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| 引用本文： | 王涛,郭顺生. 基于Lotus Domino/Notes的CRM系统设计与开发[J]. 现代机械, 2006, 0(5): 22-24 |
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| 作者姓名： | 王涛 郭顺生 |
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| 作者单位： | 武汉理工大学,湖北,武汉,430070 |
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| 摘 要： | 分析了客户关系管理CRM的内涵,利用LotusDomino/Notes系统强大的文档处理能力和它自带的工作流机制,设计并开发了一个基于LotusDomino/Notes平台的客户关系管理系统。
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| 关 键 词： | 客户关系管理 CRM LotusDomino/Notes 工作流 |
| 文章编号： | 1002-6886(2006)05-0022-03 |
| 修稿时间： | 2006-02-15 |
Design of Customer Relationship Management System based on Lotus Domino/Notes |
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| WANG Tao,GUO Shun-sheng. Design of Customer Relationship Management System based on Lotus Domino/Notes[J]. Modern Machinery, 2006, 0(5): 22-24 |
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| Authors: | WANG Tao GUO Shun-sheng |
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| Abstract: | This paper analyzes the content of the Customer Relationship Management.Lotus Domino/Notes system provides a set of communications,object and programmability services that supports workflow application.We design and implement a CRM system based on Lotus Domino/Notes system. |
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| Keywords: | CRM Lotus Domino/Notes |
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