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云计算服务质量测评指标体系研究
引用本文:王彪,谭思敏,阮远华,谢天杰.云计算服务质量测评指标体系研究[J].广东电脑与电讯,2018,1(4):4-6.
作者姓名:王彪  谭思敏  阮远华  谢天杰
作者单位:中国科学院云计算产业技术创新与育成中心
基金项目:广东省科技计划项目-协同创新与平台环境建设-中科院云计算中心科研众包平台,项目编号:2017A040403004;中科院云计算中心技术转移转化交易云服务平台,项目编号:2015505103。
摘    要:随着云计算服务的兴起,云计算服务质量的定义、度量和评价的一致性问题逐渐引起各大云计算服务提供商和云计算用户的关注。因此,研究云计算服务质量测评方法和指标体系,通过服务质量评估,为评估云计算服务水平提供数据支撑和决策依据,势在必行。为此,本文针对云计算服务质量的测评方法和评价指标体系缺失等问题,在掌握现有国内外云计算服务质量测评方法、解决方案及其应用情况的基础上,借鉴其成熟的模型和思路,开展云计算服务质量测评指标方法研究。通过搭建云计算服务质量测评指标体系,提炼云计算服务质量评估要求,让云计算服务质量测评真正落地。

关 键 词:云计算  服务质量  质量测评  指标体系  

Research on Evaluation Index System of Cloud Computing Service Quality
WANG Biao,TAN Si-min,RUAN Yuan-hua,XIE Tian-jie.Research on Evaluation Index System of Cloud Computing Service Quality[J].Computer & Telecommunication,2018,1(4):4-6.
Authors:WANG Biao  TAN Si-min  RUAN Yuan-hua  XIE Tian-jie
Abstract:With the rise of cloud computing services, the definition of cloud computing, service quality measurement and evaluation of consistency have caused the attention of major cloud service providers and cloud computing users. Therefore, it is imperative to study the evaluation methods and index system of cloud computing service quality and evaluate service quality, so as to provide data support and decision-making basis for evaluating the service level of cloud computing. In order to solve the problem of lack of cloud computing service quality evaluation method and evaluation index system, based on the grasp of the existing domestic cloud computing service quality evaluation and basic solutions and its applications, the cloud computing method of service quality evaluation index is studied from its mature models and ideas. In this paper, we build cloud computing service quality evaluation index system,extract cloud computing service quality evaluation requirements, and enable cloud computing service quality evaluation to be truly used.
Keywords:cloud computing  service quality  quality evaluation  index system  
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