The process map as an instrument to standardize processes: design and application at a financial service provider |
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Authors: | Bernd Heinrich Matthias Henneberger Susanne Leist Gregor Zellner |
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Affiliation: | 1. Department of Information Systems and Financial Engineering, University of Augsburg, Universit?tsstra?e 16, 86135, Augsburg, Germany 2. University of Regensburg, Universit?tsstra?e 31, 93053, Regensburg, Germany
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Abstract: | The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—of the processes in an enterprise (division). After a consistent refinement of the process has taken place by means of aggregation/disaggregation respectively, generalization/specialization relations, it is possible to identify primarily functional similarities of the detailed sub-processes. The application of the process map at a financial service provider (FSP) highlights how these similarities can be taken as a basis to standardize processes and to identify shared services. |
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Keywords: | Process map Business process management Financial service provider |
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