Perceptions of system development failures |
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| Authors: | James J. Jiang Gary Klein Joseph Balloun |
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| Abstract: | According to the expectation failure theory, information system failures can occur during development or during system use and may be viewed differently by various stakeholder groups. This premise is examined via a survey of system developers and system users about their perception of frequency of system development problems. The data indicates that users and developers of information systems perceive certain problems at different levels of occurrence. |
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| Keywords: | System failures User perceptions Expectation failure theory |
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