| Abstract: | This case study involves application of program-centered and consultee-centered administrative consultation as an emergency mental health intervention to enhance the response of an eastern seaboard university to the terrorist attack on September 11, 2001. The university had provisions for many forms of emergency in its action plan, but not for the provision of psychological first aid in response to wide spread trauma. Key components of the administrative consultation were the need to rapidly scan the organization, to engage key personnel as consultees, and to support the creation of an effective action plan. Major problems encountered in the consultation included resistance through psychological reactance, and managing differences in expectation and coping needs between students, faculty, and administrators. (PsycINFO Database Record (c) 2010 APA, all rights reserved) |
