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Cognitive model of team cooperation in en-route air traffic control |
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| Authors: | Yusuke Soraji Kazuo Furuta Taro Kanno Hisae Aoyama Satoru Inoue Daisuke Karikawa Makoto Takahashi |
| Affiliation: | 1. Department of Systems Innovation, The University of Tokyo, 7-3-1 Hongo, Bunkyo-ku, Tokyo, 113-8656, Japan 2. Electronic Navigation Research Institute, 7-42-23 Higashi-machi, Jindaiji, Chofu, 182-0012, Japan 3. Department of Management Science and Technology, Tohoku University, 6-6-11 Aoba, Aramaki, Aoba-ku, Sendai, 980-8579, Japan |
| Abstract: | Since controller teams are in charge of en-route air traffic control, team cooperation is a key issue for good control performance. We conducted ethnographic field observation at the Tokyo Area Control Center and then analyzed the obtained data to develop a cognitive model of team cooperation in en-route air traffic control. We segmented conversational records, behavioral records, and so on by control unit, and then clarified relations between the segments and identified expert knowledge and judgment behind them. Cognitive processes of controller teams were reconstructed based on a concept of distributed cognition. The analysis revealed that the mutual belief model is applicable to team cooperation processes, the role assignment of tasks within a controller team is implicit and that control plans are implemented smoothly once team situation awareness has been established. A cognitive model of controllers?? team cooperation has been constructed based on these findings. |
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