Towards assessing the networkability of health care providers: a maturity model approach |
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Authors: | René Fitterer Peter Rohner |
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Affiliation: | (1) Institute of Information Management, University of St. Gallen, Mueller-Friedberg-Strasse 8, 9000 St. Gallen, Switzerland |
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Abstract: | This paper presents a networkability maturity model as an approach to assess a health care organisation’s capacity with regards
to being able to efficiently engage in business relationships. Continuously rising costs and increasingly restrained budgets
for health care put pressure on the public health systems. A low division of labour and integration of processes along cross-organisational
patient therapy provides large potential for improvements in efficiency and efficacy. It is the aim of the presented model
to enable identification of potentials for improvements and respective measures to advance the ability to benefit from specialisation
and collaboration along the value chain. The presented model is developed based on a classification of related state-of-the-art
in maturity models to assess individual factors of networkability which are integrated to form an overall framework comprising
six components and respective factors to be assessed. As networkability maturity addresses the interrelation of strategy,
organisational design and information systems design, the paper adheres to requirements for effective design science research
applied to the process of construction of a networkability maturity model applicable for health care providers. It therefore
concludes with a case-based evaluation according to the design research literature and identification of further research. |
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