| 基于CTI Builder技术的环保12369呼叫中心设计与实现 |
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| 引用本文： | 桑庆兵
,须文波.基于CTI Builder技术的环保12369呼叫中心设计与实现[J].微计算机信息,2005(23). |
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| 作者姓名： | 桑庆兵 须文波 |
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| 作者单位： | 江苏无锡江南大学信息工程学院 214122 |
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| 基金项目： | 江苏省自然科学基金(2004BK021) |
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| 摘 要： | 通过对CTI(ComputerTelephonyIntegration)技术进行介绍,设计实现了一种基于CTIBuilder技术的环保12369呼叫中心系统。在环保行业具有一定的推广价值,同时适用于广大中小呼叫中心建设。
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| 关 键 词： | CTI 呼叫中心 12369 CTIBuilder |
Design and realization of green 12369 call center based on CIT Builder technique |
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| Sang,QingbingXu,Wenbo.Design and realization of green 12369 call center based on CIT Builder technique[J].Control & Automation,2005(23). |
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| Authors: | Sang QingbingXu Wenbo |
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| Abstract: | from illustrating the CTI (Computer Telephone Integration) technique, a CTI Builder technique based green 12369 call center is designed and realized., which has an extensive value in the green industry as well as applying to the establish of all sorts of large and medium sized call center. |
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| Keywords: | CTI call center 12369 CTI Builder |
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