基于文献计量的我国服务设计研究现状与趋势分析

目的 梳理服务设计的研究发展态势,从文献计量可视化的角度,对近20年我国服务设计的研究现状、研究热点进行系统化的梳理和分析。同时,明确服务设计研究存在的局限及未来的发展方向。方法 以2001—2021年CNKI数据库中与服务设计主题相关的期刊文献作为研究数据源,使用Citespace可视化软件对国内文献进行数据可视化呈现,采用文献计量的方法对服务设计的年度发文量、发文期刊、基金项目支持、作者合作关系、发文机构和

Current Situation and Trend of Chinese Service Design Research Based on Bibliometrics

The work aims to sort out the research and development trend of service design, systematically sort out and analyze the research status and research hotspots of service design in China in the past 20 years from the perspective of bibliometric visualization, and at the same time, clarify the limitations of service design research and the future development direction. With the journal literature related to service design in the CNKI database from 2001 to 2021 as the research data source, the Citespace visualization software was used to visualize the data of domestic literature. The bibliometrics was adopted to analyze the annual publication volume, published journals, and fund projects of service design, author cooperation relationship, publishing organization and Keyword, to explore the research hotspots in this field, and propose future development trends. The results show that the research process of service design can be divided into three stages:the development and fluctuation period, the steady development period and the rapid growth period. The number of literature publications is on the rise as a whole; User experience, product design, and design strategies are the current research hotspots; The research directions can be summarized as theoretical concepts, method models and specific designs; According to research hotspots and the national conditions of China, the future frontier trends are predicted from five aspects:research methods, research objects, research scope, research content and education and training.