Involving users early on in the design process: closing the gap between mobile information services and their users |
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Authors: | Elisabeth van de Kar Mariëlle den Hengst |
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Affiliation: | (1) Faculty of Technology, Policy and Management (TPM), Delft University of Technology, P.O. Box 5015, 2600 GA Delft, The Netherlands |
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Abstract: | Designing mobile information services, including mobile Internet services, mobile banking, interactive mobile television,
location-based services etc. that capture a mass market has not been easy, and there have been many disappointments over the
past years. There are still uncertainties with regard to the kinds of mobile services users want and need. We argue that users
wants and needs depend on their context, which means that users should play an important role in the design process of mobile
information services, through a structured approach in which developers and users work together. In this paper, we present
a group-based approach to include the user early on in the design process in an efficient way. We have applied the group-based
approach in three cases, i.e. mobile services for campus visitors, wireless applications for the process industry and services
for crisis management. In all cases, involving users early on in the design process enabled the developers to gather useful
information for designing mobile information services. |
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Keywords: | Mobile services User-centred design Requirement engineering and group support systems |
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