| 顾客满意战略理念在图书馆借阅工作中的应用 |
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| 引用本文： | 蒋祥雯.顾客满意战略理念在图书馆借阅工作中的应用[J].常州信息职业技术学院学报,2007,6(3):40-41,44. |
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| 作者姓名： | 蒋祥雯 |
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| 作者单位： | 镇江技师学院,江苏镇江,212000 |
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| 摘 要： | 针对学校图书馆工作的职能和工作要求,提出将广泛应用于企业经营中的顾客满意战略导入到图书馆借阅工作中,对顾客满意战略作了介绍,并就如何开展图书馆优质服务、实施顾客满意战略、追求人性化的服务方式,以及实施过程中应注意的问题进行了阐述。
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| 关 键 词： | 图书馆 借阅工作 顾客满意战略 |
| 文章编号： | 1672-2434（2007）03-0040-02 |
| 修稿时间： | 2006-11-17 |
On the Application of Customer-satisfaction Strategy in College Library |
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| JIANG Xiang-wen.On the Application of Customer-satisfaction Strategy in College Library[J].Journal of Changzhou Vocational College of Information Technology,2007,6(3):40-41,44. |
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| Authors: | JIANG Xiang-wen |
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| Affiliation: | Zhenjing Technical College, Zhenjiang 212000, China |
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| Abstract: | Aiming at the functions and the requirements of libraries in colleges and universities,the paper puts forward the suggestion of applying customer-satisfaction strategy of business administration to college library.The paper introduces the customer-satisfaction and expounds how to provide qualified service,implement customer-satisfaction strategy and seek for humanized service and problems in implementation. |
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| Keywords: | library book borrowing customer-satisfaction strategy |
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